SHIPPING INFORMATION & FAQ

Premium pecan products shipped nationwide.

FREQUENTLY ASKED QUESTIONS

HOW MUCH IS SHIPPING?
  • We currently offer FREE shipping on all orders over $50! Load up on $50 worth of your favorite pecan candies and baking supplies and we’ll ship ’em anywhere in the U.S., free of charge!
  • Lookin’ to just send a samplin’? We offer $10 flat rate shipping on orders under $50.
WHAT SHIPPING SERVICE DO Y'ALL USE?
  • We ship all orders via UPS Ground, UPS 3 Day Select, or USPS Priority Mail. All orders receive a tracking number at no extra charge.
WHICH PRODUCTS CAN I HAVE SHIPPED?
WHAT ABOUT GIFTS? CAN I HAVE THEM DELIVERED TO A DIFFERENT ADDRESS?
  • Yes! You can order and ship our products as a gift to a different address. At checkout, select the option for a different billing/shipping address, and we’ll send it to your desired destination. Gift boxes are perfect for delivery!
I NEED TO SHIP MULTIPLE GIFT BOXES TO MULTIPLE ADDRESSES...HOW CAN I DO THAT?
  • To ensure accurate shipping and tracking information, please list only one shipping address per order. If you need to have multiple baskets sent to multiple addresses, please create a separate order for each delivery address.
HOW LONG WILL IT TAKE TO GET MY ORDER?
  • Most orders ship from our store within three business days, but we try our best to ship them out sooner. Most orders arrive within three days once accepted by the carrier.
  • Keep in mind that holidays and peak times can affect processing and shipping times.
WHERE'S MY TRACKING NUMBER?
  • When we print your shipping label, our system automatically generates a tracking number and sends it to you via the email you provided at checkout. If you have trouble finding it, just reach out to us at orders@hootnanniepecancompany.com and we’ll help you out!
MY TRACKING NUMBER LINK SAYS "LABEL CREATED, NOT YET IN SYSTEM"...WHAT DOES THAT MEAN?
  • This message simply means that the carrier’s system has not updated your tracking information. It can sometimes take a day or two before the tracking info becomes available in their system.
HOW DO Y'ALL PACK ORDERS?
  • We do our best to make sure your order arrives just as purdy as the day we boxed it up! All orders are securely packed by hand in recyclable corrugated boxes and cushioned with 100% recycled kraft paper.
CAN I ORDER SOMETHING IN THE STORE AND HAVE IT SHIPPED SOMEWHERE ELSE?
  • No problem! Local customers can come by and complete an in-store order to be shipped. Our staff will take down shipping information and an email for tracking. Standard shipping charges will apply.
DO Y'ALL SHIP TO ALASKA OR HAWAII?
  • Yes, we do! We will happily send a little piece of Texas to Alaska and Hawaii at no additional charge! Send a satchel of candy, a bag of brittle, or spring for a gift box to send love to our neighbors outside of the lower 48!
DO Y'ALL SHIP INTERNATIONALLY?
  • Unfortunately, we don’t do international shipping at this time; however, we are working to find affordable and efficient shipping options to bring Hoot-n-Annie Pecan Company goodness overseas!